Solutions Partners - Keynote
Keynote Systems (Nasdaq "KEYN"), The Internet Performance Authority®, is the worldwide leader in Internet performance management services that improve the quality of e-business. Keynote's services enable corporate enterprises to benchmark, diagnose, test and manage their e-business systems both inside and outside the firewall. More than 2,400 corporate IT departments and 18,000 individual subscribers rely on the company's easy-to-use and cost-effective services to optimize revenues and reduce downtime costs without requiring additional complex and costly software implementations.
SERVICES
Keynote markets global real-time services for measuring, assuring,
comparing and improving the quality of service of e-business
Web sites around the world. Keynote's outsourced performance
measurement services and appliances require no configuration
or update maintenance by customers. All the software runs
on Keynote's globally distributed infrastructure of measurement
computers and delivers results that can be accessed in real-time
over the Internet through any standard Web browser.
TOTAL PERFORMANCE
MANAGEMENT
At its 3rd annual Global Internet Performance Conference (GIPC)
in June 2002, Keynote announced its 'Total Performance Management'
strategy. 'Total Performance Management' is comprised of complete
end-to-end solutions delivered by Keynote and KeyPartners™
for benchmarking, testing and managing the end-to-end performance
of e-business applications and systems. Keynote's overarching
goal is to enable enterprise customers to leverage existing
management software, increase the number of satisfied customers,
reduce unnecessary capital expenditures, provide competitive
advantage and deliver an optimal quality of experience to
end users.
Keynote's e-business benchmarking, testing and application performance management services include the following:
E-BUSINESS
BENCHMARKING
Keynotes benchmarking services include Web Site Perspective™
(two versions: Business Edition™, Consumer Edition™),
Transaction Perspective™, Streaming Perspective™,
and Wireless Perspective™ for measuring, assuring, comparing
and improving the quality of service of e-business systems.
Keynote's benchmarking services measure and diagnose page download performance of public and secure Web pages, transaction performance and the quality of audio and video streams across T1 and T3 connections, broadband connections (DSL and cable-modem) and dial-up connections from 50 metropolitan areas worldwide. Enterprises rely on Keynote's services for accurate and timely information to compare and trend total performance, enforce SLAs and detect, diagnose and repair end-to-end performance problems in their e-business infrastructure.
Web Site Perspective is a completely outsourced, subscription-based service that measures Web site performance from multiple points on the Internet, providing insight into the end-user experience. Web Site Perspective diagnoses performance problems in as little as three clicks and measures the speed and reliability of Web sites across dial-up, DSL, cable or T-3 connections.
Transaction Perspective leverages Keynote's worldwide infrastructure of 1500 measurement computers to deliver full network-level and user-level statistics and error messages for every element of every page in the transaction. It allows transaction performance problems to be quickly and accurately identified, diagnosed and repaired, ensuring an optimal quality of experience for end-users and mitigating bottom-line business impact.
Streaming Perspective measures, compares and assures the performance of audio and video streams, diagnosing performance problems before they impact the end-user. Measures Real Media and Windows Media streams.
Wireless Perspective measures the availability and performance of wireless data services from actual end user devices enabling carriers and enterprises to improve the quality of wireless data services.
E-BUSINESS
TESTING
Keynote's testing services include LoadPro™ and Test
Perspective™.
LoadPro brings unprecedented new degrees of accuracy and realism
to the load testing market, which until now has consisted
of software solutions retrofitted from the client/server days
when load was static, not dynamic, as it is on the Internet.
LoadPro models actual user behavior on a Web site and then
scales that load up across multiple geographies allowing e-businesses
to predict outcome and plan for unexpected "hit storms."
Test Perspective provides an easy-to-use and cost-effective solution for IT personnel that need to initiate on-demand load tests and integrity tests e-business applications from one or multiple geographic locations. IT personnel now have the ability, for the first time, to run instant integrity tests, load tests and diagnostic tests and receive immediate feedback on modifications made to the Web site or any other aspect of the network to ensure that overall performance has not degraded.
At it's 2002 Global Internet Performance Conference, Keynote announced the Keynote Testing Portal, which gives testing and operations groups greater control and insight into the performance of their Web applications, with real-time access to the results of the Keynote's award-winning load test services.
Keynote's worldwide, distributed testing infrastructure allows enterprises to quickly and cost-effectively validate the performance of their e-business applications. LoadPro and Test Perspective help customers identify system performance bottlenecks, understand capacity constraints and verify functionality through self-service tests and full-service modelling, testing and analysis.
E-BUSINESS
APPLICATION PERFORMANCE MANAGEMENT
Keynote's application performance management solution includes
the Enterprise Perspective family of services: (Keynote SNMP
Adapter™, Custom Perspective ™, Data Pulse™
and Unicenter Adapter). Advanced Technical Services™,
™ and Professional Services contribute to Keynote's APM
offering.
Keynote Enterprise Adapters are a flexible solution that integrates with any SNMP-capable application, such as CA Unicenter, HP Openview and IBM Tivoli, with which customers are already familiar. and securely incorporates performance alarms on external or internal Web-based events. Keynote SNMP Adapter is a non-intrusive solution that requires no changes to a company's security policies; security is assured through a standard outbound HTTPS connection from inside the network.
Keynote Custom Perspective enables enterprises to actively measure and manage the performance of their internal networks, system architecture, and other local processes and Web-based applications, as well as Web performance from unique locations not already covered by Keynote's worldwide infrastructure of computers using cost effective and easy to deploy appliances.
Keynote Data Pulse is a highly flexible XML-based real-time data feed service that simplifies Web application performance management for operations departments, giving the network operations center immediate access to actionable data in order to identify and troubleshoot problems. Customers can customize polling frequencies as frequently as every minute.
Advanced Technical Services and Professional Services delivers levels that provide advanced diagnostic assistance and premier service capabilities across all of Keynote's benchmarking, testing and application performance management solutions.
With Keynote's application performance management (APM) services, enterprises can actively manage the total performance of their e-business systems. Using Keynote's unique blend of services and appliances, customers leverage their existing IT investments in systems management software to monitor, identify, diagnose and repair end-to-end e-business performance problems.
KEYNOTE
GENERAL BUSINESS DIVISION
Keynote's General Business Division includes Keynote Red Alert™
and Keynote NetMechanic®
Keynote Red Alert is an up/down real-time Internet monitoring
service that tests devices connected to the Internet every
5 minutes. Red Alert tests the availability of any Internet
server or other TCP-enabled Internet devices including Web
servers, secure Web servers, domain name servers, mail servers,
FTP servers and network gateways.
Keynote NetMechanic helps businesses save time and money and improve overall Web site quality with automated tools that test site integrity, optimize page visualization, and improve search engine rankings.
Keynote's General Business Division offers cost effective, self-service and hassle free Web site performance management services to meet the needs of small to medium size businesses. Global 2002 companies, however, also rely on the timely and accurate data delivered to improve e-business performance and the end-user experience.
KEYNOTE,
THE INTERNET PERFORMANCE AUTHORITY®
Keynote is recognized around the world as "The Internet
Performance Authority" due to its market-leading position
in Internet performance benchmarking and through the extensive
work of its "Public Services" division. The Public
Services group at Keynote is charged with developing Keynote's
Internet performance indexes and for providing the Internet-using
public with data and commentary surrounding critical issues
related to Internet performance.
Keynote's public services experts are quoted regularly in the world's leading online and print media and frequently appear on television reporting and commenting on critical Internet performance issues of the day and during major "Web events," such as the denial of service attacks on major Web sites that occurred in February 2000 and during the Sept. 11 terrorist attacks. Keynote alerted the world's media to the DoS attacks with extensive citations in nearly every major news story covering the event around the world, and appearances on many leading broadcast media including the NBC Nightly News. Keynote reported on the performance of many critical news dissemination sites on 9/11 and in the days after. Keynote indexes are published regularly online and in leading business and trade publications including Cnet Radio, Federal Computer Week, America's Network, Boardwatch and Streaming Magazine. Keynote's Web performance data is regularly cited in articles in Forbes, Fortune, The New York Times, The Wall Street Journal, USA Today and other leading business and trade publications around the world. Additionally, Keynote regularly supplies Web performance data to leading market analyst firms including Forrester Research, Gartner Group and Meta Group.
Web Performance
Indexes
Keynote measures the performance of leading Web sites from
its global infrastructure of measurement computers 24 hours
a day, 7 days a week and regularly publishes the results on
its own Web site and in the pages of its publishing partners
around the world. Keynote's performance indexes currently
include the following: Keynote Business 40 Internet Performance
Index™, Keynote Consumer 40 Internet Performance Index™,
Keynote Broker Trading Index™, Keynote Government 40
Index™, and the Keynote Audio and Video Streaming Index™.
Keynote has recently launched new vertical market indexes
including an e-tailing index. Keynote publishes individual
"country" Internet performance indexes reflecting
the performance of leading Web sites in France, Germany, Japan,
Scandinavia and The United Kingdom.
Measurement
Infrastructure
The foundation for the services is an extensive network of
over 1,500 measurement computers that are strategically located
in over 140 locations connected to the major Internet backbones
and represent Internet user populations in 50 metropolitan
areas worldwide. A sophisticated operations center collects,
analyzes and disseminates the real-time Web site performance
and availability data round the clock making it instantly
available to customers 24 hours a day through any standard
Web browser.
Keynote is a member of the internationally known Stanford University statistics department industrial affiliates program. Keynote works with statistics experts in the program to help define its methodology for measuring Web site performance, select locations for measurement computer placement and overall ensure the statistical accuracy of Keynote data.
