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Reader Survey on IT-Offshoring

 

As a thank you for participating in this survey, your name will be entered in
a draw for the following prizes:

1st prize – Apple iPod 30 GB  
     

2nd prize – Apple iPod 2 GB		  
     
3rd prize – MP3 player 512 MB  




Please answer each question. Your answers will be treated in strict confidence. The decision concerning the winners of the prize draw is final. Employees of SQS Software Quality Systems and its subsidiaries are not permitted to participate. The deadline for entries is 15 December 2006.
The winners of this survey will be published in the next print version of the QUALITY.

1.) Which of the following statements most closely reflect your experience of offshoring IT work?

Have/are offshored
Have considered offshore but decided not to
Are considering offshore
Never considered and no plans for offshoring either

If response is d, then there is no need to continue with the survey. Thank you for your time.

2. When considering offshoring, what do you perceive as the biggest project risk?

(please rank from 1 to 4 where 1 is the greatest risk)

Quality of testing
Cultural compatibility    
Schedule slippage
Budget slippage


3. If you are currently offshoring, or have offshored in the past, how satisfied have you been with your offshoring experience?

Satisfied
neither satisfied nor dissatisfied   
Dissatisfied



4. Which countries are in your basket of choices for offshoring (have considered or will consider)?

(tick all that apply)

 
Yes
  
No
a) India
 
b) Eastern Europe
 
c) South Africa
 
d) South East Asia
 
e) Others
 



5. In your experience, which of the following do you see as the barriers for offshoring? 

(tick all that apply)

 
Yes
  
No
a) Lengthy, sequential processes
 
b) Language and communication
 
c) Availability of quality talent
 
d) Unpredictable quality of service
 



6. How effective has your offshore Service provider been in addressing and resolving these barriers?

Effective
neither effective nor ineffective  
Ineffective



7. If 100 is the value you expect from offshoring, how much are you currently getting?

More than 100
Between 80 and 100
Between 50 and 80
Less than 50



8. What metrics do you use to measure the success of offshore testing (before and after)?

(tick all that apply)

 
Yes
  
No
a) headcount/effort
 
b) cost of testing
 
c) time to test (how long the testing activity or testing project takes) 
 
d) application quality (slippage, density etc.)
 
e) business value 
 



9. What is the level of test automation in your current offshoring project?

no automation
less than 20%
20% to 50%
greater than 50%



10. In today’s offshore testing model, how much improvement do you think is required in:



 a) Making projects easier to get started

Could be better   Fairly satisfied   Massive improvement   No improvement required



b) Seeing benefits sooner in the process

Could be better   Fairly satisfied   Massive improvement   No improvement required



c) Measuring return on investment

Could be better   Fairly satisfied   Massive improvement   No improvement required



d) Having flexibility in processes

Could be better   Fairly satisfied   Massive improvement   No improvement required



e) Competency & compatibility of the offshore company's onshore team

Could be better   Fairly satisfied   Massive improvement   No improvement required



f) Having project level dashboards & visibility

Could be better   Fairly satisfied   Massive improvement   No improvement required


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