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Quality Management

 

Implementing Quality Management to improve business critical processes is a major step for many organisations that can increase pressure on already stretched internal resources. Often, in-house Test and Quality Teams are fully deployed in implementing new IT projects to deliver improved processes.

SQS-UK can provide all or any of the elements that a successful Quality Management process needs and can integrate these elements into the customer's in-house team, ensuring that these resources are 100% utilised and adding the missing elements for guaranteed success.

Improving Quality also improves the deliverables that the process can achieve leading to better customer experience, reduced costs, faster implementation and better use of in-house resources.

Quality Management
Quality Management in relation to IT projects combines Risk Management, Software Process Improvement and measurement to ensure that disciplined processes can be implemented that give consistency and predictability leading to continuous process improvement.

The process needs to take into consideration many aspects of the project including:

  • Customer needs and requirements - features to be implemented and tested and the system requirements to ensure they are being fulfilled
  • Resources - project developers, management, QA personnel and testers required
  • Project plans - requirement management and team roles, responsibilities and size
  • Deliverables - Software project planning and implementation, testing requirements and test plan
  • Reporting - milestones, Quality Gates, Configuration Management and change control
  • Tools

 

 

 

 

 

SQS-UK have implemented and controlled many outsourced Quality Management projects on behalf of clients and provided a complete package that integrates with in-house teams. Effective reporting provides the metrics to prove the validity of the total project and proves the improvements made and the cost/benefit analysis shows the saving achieved.

The elements that SQS-UK can supply include:

  • Quality Assessment to establish current baseline
  • Improvement plan
  • Test Planning and implementation
  • Risk identification and mitigation plans
  • Quality System Implementation and Monitoring
  • Efficient reporting of metrics and gains achieved