Monitoring

Total Monitoring - The packaged solution for comprehensive web site monitoring.

  • Improve customer experience and retention
  • Increase on-line business through more efficient ordering
  • Measure performance of your web site and guarantee service level agreements are being met
  • Ensure security of web based applications
  • Ensure security at the network level
  • Prevent downtime

 

 

 

 

Only comprehensive monitoring of your web site at all levels can give your web site and e-commerce activity effective protection. Total Monitoring from SQS-UK will provide a simple packaged service that will prevent system or application failure that would lead to loss of revenue, prevent on-line theft, e-shoplifting or data corruption, ensure improved customer retention by improving the on-line experience and provide brand protection.

Why Total Monitoring?

Web based e-commerce is essential for most businesses. It is therefore critical for the web site operator to be able to monitor continuously the performance of each and every system, application, process and procedure that contributes in any way to the overall delivery of customer satisfaction - and therefore revenue to the business.

Any problems with web-based systems detract from the user experience and usually lead the potential customer to move to another site. This can seriously affect the credibility of the site as it is accepted that customers rarely return having experienced problems. Loss of performance, difficulty in accessing information, unavailability of the site, even for brief periods will severely affect the brand reputation - resulting in loss.

Effective monitoring of web based systems is vital.


How does Total Monitoring work?

SQS-UK Total Monitoring is a packaged and an integrated suite of monitoring, testing, tuning, measuring, and reporting systems and procedures, tailored to optimise the performance and security of your web site from all perspectives.

These services range from End-User Experience testing through the measurement of business transactions, page delivery and performance measurement from remote locations, by applying Load & Performance tests from outside or inside the firewall and by testing remotely the security of both web applications and networks using penetration testing and web application testing services. .

We work with you to define the business-critical functions, minimum performance levels and optimum metrics to be delivered across all web-based systems and applications.

Daily reporting by email summarising performance and failure rates is complemented by immediate site-down and performance degradation alarms by email or pager.

No installation or new hardware is needed and the services are available on a subscription basis enabling immediate utilisation and upgrading as required.


Applying SQS-UK Total Monitoring

The following processes may be simultaneously applied using SQS-UK Total Monitoring:

 

  • Monitoring performance of your web site remotely from world-wide locations, across all major backbones using private agents in respect of:
    • Single Pages or multiple pages
    • Streaming Media - audio and video
    • Wireless - in major cities across major networks
    • End-User Applications including Transactions and Order Processing
    • Performance Testing and monitoring and instant alarm delivery
  • Testing, fault diagnosis and tuning of applications and infrastructure in respect of:
    • Vulnerability Protection - combating application hacking, including simulated code scanning, cookie poisoning, manipulation, buffer overflow, parameter tampering, stealth commanding and all other vulnerabilities using SQS-Brand Protection.
    • Penetration Testing and Tuning including anti-Phishing
  • Performance testing of competitors' sites


 

 

 

 

 

 

 

Deliverables

  • Universal monitoring suite provides subscription based monitoring service covering all web site functions and infrastructure.
  • 24/7 monitoring and reporting with instant alarms by email or pager
  • User-defined priorities of process, frequency and reporting.
  • Metrics to provide enhanced reporting for critical business functions including site performance and availability, transactions, page delivery,and security.
  • Service Level Agreement monitoring and reporting
  • One-Stop system-wide monitoring, protection, testing, and reporting.


 

 

 

 

Download Total Monitoring collateral.